The ESR SIS project has spent the last 2 years on an intensive business process analysis effort, speaking with hundreds of staff, faculty, and students in order to understand the current state of the university's student services, identify opportunities for improvement, and together envision the future we want to see. We are now performing "pre-hab" on reporting needs and system integrations. Altogether, this work is paving the way for a future where we see human-centered problem-solving at the core of the SIS.