Legacy contact center solutions are expensive, complex, and difficult to scale for demand that fluctuates, spiking at certain times and running low during others. Hear the benefits of moving your contact center to the Cloud. Amazon Connect is a simple, scalable contact center solution that can adjust to the changing needs of your customers in real-time and enables you to engage with them easily and naturally. In this session learn how to:

• Build high-quality omnichannel voice and interactive chat experiences to provide support from anywhere
• Use a single intuitive user interface (UI) for contact routing, queuing, and analytics
• Use built-in AI and ML to personalize interactions
• Make it easy to automate interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response (IVR) and chatbots
• Improve agent productivity