Do you find it challenging to identify user needs for your services? Feel like you're struggling to keep up with a stream of similar kinds of support requests?

Learn how to take a human-focused approach by enlisting user experience (UX) design practices to gain insights from service users, build team consensus, and make informed, effective data-driven business decisions.

Reduce risk by incorporating user feedback into your decision-making:

• Make decisions based on user input – rather than assumptions
• Focus on the right problems
• Build features users care about

A UX approach ensures teams make the best use of time and resources, and service users experience continuously improved, useful – and even delightful – digital experiences which better enable campus constituents to work, play and connect.